In case you are not aware of me or what I do, my name is Nicole Ocean. I am a certified real estate instructor here in Washington state. Plus, I’ve am also in the BPO and REO business and help educate others all over the U.S. about the BPO and REO business.
Within the business side of my life, I’ve got three main passions. The top one is to help educate, inform and train others in the BPO and REO business about Broker Price Opinions. The second is being lucky enough to be as much involved in the BPO business as I possibly can. Lastly, helping spread the word about how BPO and REO agents can streamline and grow their businesses by using automation software.
Before moving on any further, let me also quickly tell you thanks for taking the time to read this blog. My intention in writing this is to help you learn more about exactly which companies have taken a stand against continuing to let their BPO and REO Agents use Auto-Accept tools or software to automatically retrieve more BPO orders.
Over the last year that I have been blessed to be an authorized reseller of iMacros software. Nine months ago, I perfected an auto-accept feature within the iMacros software where our clients can use an auto-accept macro that we custom make for them, for any company that we have an auto-accepts macro available.
Many of our clients jumped on board by hiring us to custom make macros to fill in the data entry side of their Broker Price Opinion and REO orders. Plus, many also order our custom made auto accepts. (So far we have auto-accepts for dozens of BPO and REO companies out there and are adding more each week.)
On this note, I want to specifically point out something important to you. Our opinion at the BPO Automation Group is that the auto-accept feature is seen as a bonus to what we are able to provide to our clients. We fill that the auto-fill side of our business is our main focus and our ‘bread and butter.’ (In fact, people that use our signature ‘one click’ macro find that it is almost as good as finding a long-lost hidden treasure chest at the very bottom of the deepest part of the ocean.)
Within the last few months we have seen how a few specific companies made an announcement to all of their BPO and REO vendors.
Thankfully, our clients have helped to keep us up to date about 3 companies in that have specifically requested that their BPO and REO vendors not use any type of auto-accept tool or software.
The main premise of their announcement (that was sent out specifically by eMortgage Logic, Mark to Market and REOtrans.com,) was this warning:
If they find out that you are using an auto-accept tool, software or outside company (such as: BPO Hunter) where you gain more orders and are able to accept more orders automatically, they have threatened that they will fire you.
I’ve personally had dozens of conversations with some of our customers and various anonymouse people in the business who called in to share their own personal experience with this particular issue.
What I’ve heard the most from these people was three main things:
These companies are watching and using technology to try to prevent people from continuing to auto-accept orders(People have mentioned that they track your IP address to see how often you are logging in. If they see that your specific IP address is logging in every minute, 24 hours a day, 7 days a week, this is a tip off that no human in the world could do this feat). Once they caught someone doing this, they will call you on it, then proceed to shut you down. I have heard that they will give you one more opportunity to continue to work for them if you get caught.
Some people are still using auto-accept tools or software for EML, M2M and REOtrans, even though they know they shouldn’t continue using within their sites.
Most people don’t think it’s fair when they consistently see themselves being beaten out of countless of opportunities to get broadcast BPO orders. I always try to mention when talking to people about this, that they may not be aware of this, but people in the BPO and REO business have been using both the auto-accept tools and software for years, it’s just now that the secret is officially out!
I’m not sure if all of this is a trend, but I can tell you that I’ve always felt that it would be more beneficial if each company that assigned BPO’s would give out BPO orders to agents based on their rank and rating, instead of broadcast their orders to the masses.
Please let me know your thoughts, opinions and questions about anything within this blog! I’m here to help, just let me know how I can serve you!
Warmly,
Nicole Ocean
BPO Automation Group/Nicolesdreams eBooks
Certified Real Estate Instructor/BPO Trainer
www.bpo-automation.com
www.nicoleocean.com
360-223-2482
Tags: autoaccept, autoaccept software, BPO agent, BPO and REO, bpo automation group, bpo software, imacros software, Nicole Ocean
July 25, 2009 at 8:29 pm |
Nicole ,
Great blog. You shed a lot of light on a very frustrating issue. Getting the orders fast enough. I used to work quite a bit EML. I used to log on and constantly check over 5 mins just to be quick enough to get an order. In the past I used to try everything to increase my chances like faster browser, email text, getting a PDA. I realized that that if I wasn’t there to accept the order with in 5 secs it was gone. You right , companies that broadcast the orders just make it easy for cheaters. They should base assignments on performance.
Recently I stopped playing the EML game because I was told by a top official for Association of REO brokers, that EML isnt the best source to get considered for REO assignments. I am told that their assignments are for short sales and homeowners in default. I believe its true based on my experience. They do pay and on time but not worth it if your not ranked for REO assignments.
Nowadays I on to bigger an better things in the REO world. BTW Nicole, let me know what you offer in terms of help with custom macros. Drop me line. I need to streamline my REO business. Txs.
September 1, 2009 at 5:11 pm |
I commend Nicole on her venture and wish her will. As a business owner myslef (EML) I understand the challenges of trying to please the masses. I would like to make it clear the at EML we do use ranking and ratings to assign our orders. We also offer functionality “Find Work” for our higher rated agents to accept work in the event our selected broker/agent as not accepted the order yet. In the spirit of profesionalsm we only assign the order to one agent with the intent is he/she will Accept the order timely. The autoaccept software just violates the spirit of our realtionship with our network. Our clients prefer we control the assignment of thier orders, not a software program. This is just our policy and we hope you will understand it is not personal. Our goal is to select the best person for the job based on our rating metrics. Thank you.